Terms & Conditions


Retro Concepts requires full payment at time of ordering.

Product Warranty

Retro Concepts guarantees quality and satisfaction with every item purchased. If, for any reason, you are not fully satisfied with the quality of your purchase, Retro Concepts will accept returns in their original packaging and condition provided that products were originally purchased by you for use, not re-sale, from Retro Concepts (original purchase). However, this warranty does not apply in the circumstances as follows;

The warranty does not apply to any defect in the Products arising from:

a. fair wear and tear;

b. wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;

c. failure by you to operate or use the Products in accordance with the user instructions;

d. any alteration or repair by you or by a third party who is not one of our authorised repairers.

The warranty period for our large products such as the Barrel Arcades is 6 months and starts on the date of original product shipment as shown on the receipt which establishes original purchase.

Retro Concepts warrants that on the date of original shipment, this product will be free from defects in material and workmanship. If, during the Product Warranty period, this product is found to be defective in material or workmanship, it will be exchanged, or repaired at Retro Concepts option, Warranty service does not include repair, or exchange, when a problem results from accident, disaster, misuse, abuse, non-Retro Concepts modification, improper storage, malfunctioning equipment or normal wear and tear.
Retro Concepts reserves the right to refuse the return of any customer specific special and non-stock item orders.

Order Processing and Delivery

Order processing will begin on receipt of full payment. Due to the nature of some products, parts may not be immediately available from our suppliers, where this creates a delay the customer will be informed at the earliest opportunity.

Manufacturing times may vary, with an expected but not limited time of 2 to 4 weeks.

Standard delivery is 7 to 14 days unless alternative arrangements have been agreed before full payment has been made. All deliveries will be curbside.

All deliveries must be checked before acceptance of delivery.

Our Products

The images of the Products on our Site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the products. Your products may vary slightly from those images..


Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our Site may vary slightly from that listed.

You accept that we are not liable in any way if the products do not fit through doorways or any other access point required to install the product in its final location in your property and/or do not have sufficient room to enable their use on your property.

All games are free, we do not charge for the games.

Updates and Revisions

These terms and conditions will be continually revised and updated as required,  it is the customers responsibility to read through these terms and conditions for each purchase and any subsequent future purchase.